Support
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Questions, problems, feedback, or account and data requests — email us and a human will answer.
support@withproof.appFrequently asked questions
How do I cancel or manage my subscription?
Your subscription is billed and managed by Apple. Open Manage Subscriptions on your device, or go to Settings › your name › Subscriptions. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.
I got a new phone — how do I get my subscription back?
In the app, go to Settings and tap Restore purchases. Make sure you're signed in to the same Apple Account you subscribed with.
I had a heavy night. Did I lose my progress?
No. Proof never resets. Every lighter night you've logged stays in your ledger permanently — a slip is a data point, not a failure. Your plan simply bends and continues from where you are.
Why does Proof ask health screening questions?
For some people, cutting back suddenly can be physically risky. Proof starts with the same three screening questions a doctor would ask. If your answers suggest that changing your drinking could be unsafe without supervision, the app will point you to professional care instead of selling you a plan.
How do I delete my data?
In the app, go to Settings and tap Delete all data. This permanently removes your profile, plan, logs, and ledger from your device and our servers. If you've already uninstalled the app, email support@withproof.app and we'll handle it.
Is my drinking data private?
Yes. Your data is stored encrypted, only your account can access it, and we never sell it or share it with advertisers. The details are in our Privacy Policy.